
- Helpful Topics
- Explaining Therapy To Child
- Coping With SAD
- How To Support My Anxiety
- Mindfulness and Mental Health
- Managing Social Anxiety
- Creativity & Mental Health
- Support For School Exam Stress
- Childhood OCD
- Feeling Included In The Family
- Back To School Anxiety
- Support child's mental health
- EMDR for Children & Adolescents
- …
- Helpful Topics
- Explaining Therapy To Child
- Coping With SAD
- How To Support My Anxiety
- Mindfulness and Mental Health
- Managing Social Anxiety
- Creativity & Mental Health
- Support For School Exam Stress
- Childhood OCD
- Feeling Included In The Family
- Back To School Anxiety
- Support child's mental health
- EMDR for Children & Adolescents
- Helpful Topics
- Explaining Therapy To Child
- Coping With SAD
- How To Support My Anxiety
- Mindfulness and Mental Health
- Managing Social Anxiety
- Creativity & Mental Health
- Support For School Exam Stress
- Childhood OCD
- Feeling Included In The Family
- Back To School Anxiety
- Support child's mental health
- EMDR for Children & Adolescents
- …
- Helpful Topics
- Explaining Therapy To Child
- Coping With SAD
- How To Support My Anxiety
- Mindfulness and Mental Health
- Managing Social Anxiety
- Creativity & Mental Health
- Support For School Exam Stress
- Childhood OCD
- Feeling Included In The Family
- Back To School Anxiety
- Support child's mental health
- EMDR for Children & Adolescents
Cancellation Policy
At NorthStar Counselling & Therapy Centre, there is a very significant demand for appointments and many people must wait a lengthy time to seek an appointment with many of our therapists. As a result, we endeavour to minimise waiting times by reducing the number of unused appointments. We have therefore updated our cancellation policy. Please be advised of the following as part of our terms of therapy
at our clinic.
If you do not give adequate notice to your therapist that you will not be attending your scheduled appointment you may be charged the full amount for the appointment. This is because each therapy room is pre-booked in advance and, without adequate notice, your therapist is unable to offer this appointment to another client and is therefore liable for the charge of the room.
Cancellations by You
In the event of a cancellation, you are requested to contact your therapist directly on the number they have provided you with at your initial engagement. Therapists cannot take responsibility for cancellation notices left on the clinic phone number as our administrator is only available for a limited number of hours each day and the phone is not manned outside these hours. Therefore, your cancellation may not have been received by your therapist. Cancellations not notified directly to your therapist may therefore incur a cancellation fee.
If you wish to cancel or reschedule an appointment, please note the following cancellation conditions will apply:
(i) If an appointment is cancelled with more than 24 hours’ notice in advance of the scheduled start time of your session, there will be no cancellation charge.
(ii) less than 24 hours’ cancellation notice, prior to your appointment will result in half the cost of your session fee which must be paid directly to your therapist in advance of your next session using the agreed payment method.
(iii) less than 4 hours’ notice prior to your appointment or failure to show for your session will result in the full cost of your appointment which must be paid directly to your therapist in advance of your next session using the agreed payment method.
Your therapist may be in a position to reschedule your session that week or provide you with an online therapy session [e.g ZOOM] or phone call session so that you can still avail of your therapy session and avoid a cancellation fee.
If you find you are regularly cancelling your allocated appointment your therapist will discuss this with you and therapy may be placed on hold until you are in a position to participate more fully with regular therapy sessions. Research evidence tells us that regular and consistent attendance for therapy sessions results in more positive therapeutic outcomes. This is congruent with our wishes for our clients and their well-being.
Cancellation by Us
In the event of unforeseen circumstances, we, at NorthStar Counselling & Therapy Centre, reserve the right to modify or cancel any session in advance. Our therapists shall endeavour to inform you of this change as soon as possible. Please ensure you have supplied your therapist with a phone number or email address on which your therapist is most likely to directly contact you.
We appreciate that challenges of life may interfere with attendance for therapy sessions but we would appreciate your full cooperation on our cancellation policy so as to ensure our clinic can provide the best possible service to our community.
Professional and caring counselling & psychotherapy
for your journey through life, we can help guide you safely through life's challenges

Opening Hours
Monday 9am–8pm
Tuesday 9am–8pm
Wednesday 9am–8pm
Thursday 9am–8pm
Friday 9am–4pm
Northstar Counselling & Therapy Centre provides professional counselling, psychotherapy and play therapy to children, teens, adolescents and adults for all conditions including anxiety, depression, OCD, school avoidance, social anxiety, grief and loss. Serving Wexford, Waterford, Wicklow, Kilkenny, Carlow and the South East.
Information on this site is not meant to provide a medical diagnosis. Contact us to discuss your specific situation.
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